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FAQ

ORDERING

How do I become a member?

Becoming a member is free and easy. Simply choose your strain and register at checkout (NO ID REQUIRED)

Do you have any first time coupons?

If we have any coupons, they will be posted on the banner at the top of the site.  All users are welcome to use it!

How Can I trust you?

We understand that there is a number of scammers out there, but we can assure you we are not one of them! We have spent years building a solid reputation across Canada, and within British Columbia, Canada. We truly care about our customers, and want to provide our customers with a reliable and discrete way to receive their medical marijuana. If you have any concerns please do not hesitate to email us, or send us a message via WhatsApp messenger (236)-880-9830

Is my order guaranteed to arrive?

YES! If for whatever reason your package is lost, stolen or cannot be fulfilled, we offer a full money back guarantee!

Can I Cancel, or edit my order?

All orders can be cancelled if we have not started the shipping process. Email us at support@firethc.net, with your order number that you want cancelled.

Shipping & Handling

How much is shipping?

Shipping is free on all orders over $150 dollars. All orders will be sent via Canada Post Xpresspost. A flat $20 dollar fee applies on all orders under $150 dollars.

How is my shipment packaged?

Privacy is very important to us at FireThc, and our customers. All items are vacuum sealed and packaged discreetly in Xpresspost mailers.

How long for my shipment to arrive?

We send all shipments via Canada Post Xpresspost. Delivery times range anywhere from 1-3 days depending on your location in Canada.

When does my order Ship?

All order received by 12 pm PST with payment confirmation, will be shipped out the next business day.

 

My package was sent with a “signature required.” Why was this asked of me?

All orders are sent with signature required. If you don’t want this option, leave a note with your order indicating “No signature required.” Please note if you choose not to require a signature, we cannot guarantee you a refund if your package is lost or stolen.

Why doesn’t my tracking number I received work?

We email the tracking number before scanning the package at the post office. Please track your order via the Canada post website at the end of the business day for an update.

Payment & Fees

What Payment methods do you accept?

Currently we only accept E transfers, via your Canadian banking institution.

What Happens to my order if I do not send payment?

All orders will be placed on hold or 2 business days. If payment is not received, your order will be cancelled.

Customer Service & Support

Can I get in contact with a customer service representative?

Yes, you can reach us at 236-880-9830 via WhatsApp Messenger or e-mail us at support@firethc.net. All messages will be replied to in a prompt manner.

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